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Knowledge base
FAQs
FAQs
4
Missing pin code
How can I contact my clinical team?
What devices are supported?
Can I use the app on multiple devices?
Clinical queries
2
Cancel or postpone my appointment
Test results
Exercise and activity
2
Connecting your activity data
Using your Garmin, FitBit or other wearable device
Getting started
About the app
2
Why have I been invited to this app?
Important disclaimer
How to create an account and start using the app
6
How to create an account from an invitation email
How to create an account from an invitation SMS
How to create an account, using a web link
How to register using a web link - providing dates
How to sign up to Joint School
View all 6
Logging in and out of the app
4
How do I log out of the app?
Logging into the app
I've forgotten my password
I'm having trouble logging into the app
Patient web portal
1
An introduction to the patient web portal
Using the app
First things first
3
Complete the account creation process
Check your procedure date
What is expected of you
The Home page
6
Home page overview
Clinical surveys
Pain surveys
Feedback surveys
Checklists
View all 6
The Progress page
5
Progress page overview
Progress: Stats
Progress: Exercises
Progress: Pain
Progress: Surveys
The Info page
1
Info page overview
The More page
7
More page overview
More: Profile
More: Exercise planner
More: Clinical contacts & locations
More: App support
View all 7
App settings
2
Enabling notifications
Enabling activity data
Troubleshooting
Login issues
3
I didn’t receive the invitation SMS (with my 6-digit pin code)
I didn’t receive the invitation email
I've forgotten my password
Device issues
2
Why won't the app work on my computer?
Why won't the app work on my phone?
Other issues
2
I'm having issues with the app content
I’d like to report a bug, or talk to technical support
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