Your mobile app

FAQs 4

• Missing pin code
• How can I contact my clinical team?
• What devices are supported?
• Can I use the app on multiple devices?

Clinical queries 2

• Cancel or postpone my appointment
• Test results

Exercise and activity 2

• Connecting your activity data
• Using your Garmin, FitBit or other wearable device

About the app 2

• Why have I been invited to this app?
• Important disclaimer

How to create an account and start using the app 6

• How to create an account from an invitation email
• How to create an account from an invitation SMS
• How to create an account, using a web link
• How to register using a web link - providing dates
• How to sign up to Joint School

View all 6

Logging in and out of the app 4

• How do I log out of the app?
• Logging into the app
• I've forgotten my password
• I'm having trouble logging into the app

Patient web portal 1

• An introduction to the patient web portal

First things first 3

• Complete the account creation process
• Check your procedure date
• What is expected of you

The Home page 6

• Home page overview
• Clinical surveys
• Pain surveys
• Feedback surveys
• Checklists

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The Progress page 5

• Progress page overview
• Progress: Stats
• Progress: Exercises
• Progress: Pain
• Progress: Surveys

The Info page 1

• Info page overview

The More page 7

• More page overview
• More: Profile
• More: Exercise planner
• More: Clinical contacts & locations
• More: App support

View all 7

App settings 2

• Enabling notifications
• Enabling activity data

Login issues 3

• I didn’t receive the invitation SMS (with my 6-digit pin code)
• I didn’t receive the invitation email
• I've forgotten my password

Device issues 2

• Why won't the app work on my computer?
• Why won't the app work on my phone?

Other issues 2

• I'm having issues with the app content
• I’d like to report a bug, or talk to technical support